Shipping & returns

 

Customer Service

 

Shipping Information

 

Free UPS Ground Shipping on Purchases over $50

 

Orders over $50 shipping to the lower 48 states will automatically receive free UPS Ground shipping. Some smaller packages may ship 

USPS Priority Mail when this method will result in faster delivery. Free shipping does not apply to oversize items, or shipments to 

Alaska or Hawaii or Puerto Rico. Express service options (UPS Next Day Air, 2 Day, or 3 Day Select) and associated costs are 

available at check-out, as well as charges for delivery to Alaska, Hawaii or Puerto Rico. Free shipping offer valid online only, 

not available in store. Offer based on merchandise total and does not include taxes or additional charges. Regular ground rates 

will be charged on orders less than $50.

 

Shipping Time

 

Expected shipment times for UPS Ground are illustrated below. These are business days and do not include weekends or holidays. 

Rural addresses often require 1 or more additional days to deliver. Express orders shipping to Alaska and Hawaii require an 

additional business day to deliver. Our goal is to ship orders within 1 business day. If you need your order within a certain time 

frame, please call us with the item and we will let you know if we can deliver by your required date. Your credit card will not be 

charged until your order has shipped.

 

Multiple Packages

 

If you place an order for more than one item, it is possible that multiple packages may be sent, but you will not be charged more 

for shipping as a result. Each package will have its own tracking number which will be sent to you in an email when the package is 

shipped. It is possible that your packages will arrive at different times.

 

Oversize Items

 

Due to package size restrictions from UPS, some large or bulky items may incur an additional handling charge. If your purchase 

qualifies for free shipping, you will only need to pay this additional charge. Items with handling charges will be clearly 

indicated in the product description on the product purchase page.

 

Policies

 

Sales Tax

 

We collect sales tax for items shipping to Maryland and Washington, DC.

 

Order Number

 

After you enter your credit card information and click "Purchase" on the final checkout page, we'll give you an Order Number. At 

the same time, we will send an e-mail confirming that your order has been received. You will receive another e-mail when your order 

has been shipped and your credit card has been charged.

 

Canceling an Order

 

Our order-fulfillment system is designed to get your order on its way quickly and efficiently. If you need to cancel an order after 

it has been placed, please call 1-410-833-1101 or email info@skishoppeltd.com so that we can attempt to put a stop to your 

order as quickly as possible. If your order hasn't been shipped, you will not have been charged (it may take a few days for the 

credit card authorization to expire). If your order has already been shipped, you can refuse the package or send it back. Once we 

receive the package back we will credit your account.

 

Gifts

 

If you are sending a gift, make sure to put the recipient's address in the "Shipping Address" section during the checkout process. 

The purchaser's billing address goes in "Billing Information." If you prefer that the receipt included with the product not show 

prices, please ask for a gift receipt in the comment section or call us at 1-410-833-1101

 

Returns

 

We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return of 

unused merchandise within 30 days for a full refund of the original purchase price.

Returned merchandise must include the tags and manufacturer packaging (if applicable), and be in the same condition as when it was 

received. We do not accept returns on clothing items that have been worn. Used merchandise cannot be returned unless defective. 

Items returned after 30 days may be subject to a reduced refund if not in its original packaging, in sellable condition and/or if 

the merchandise has been marked down in the intervening time period. On the front of your packing slip (enclosed with your 

purchase), please note the reason for the return and whether you wish an exchange or refund. Enclose a copy in the box with the 

item(s) and return using a traceable method of delivery, prepaid (sorry, no C.O.D.), and insured to:

 

Ski Shoppe Ltd.

202 Main Street

Reisterstown, MD 21136

 

We will promptly refund your credit card upon receipt of the returned merchandise, and we will send you an email confirmation.

 

Easy Return Shipping Within the Lower 48 States

 

Customers residing in the lower 48 states may apply the enclosed prepaid UPS Return Shipping label(s), give to any UPS driver or 

UPS Store and pay nothing up front. You can find the nearest UPS store at upsstore.com. UPS returns are also accepted at all 

Staples and Office Depot stores. If you use our prepaid label, a return shipping fee of $6.95 will be deducted from refunds for 

clothing and accessories, or $12 for skis, ski boots, snowboards, and snowboard boots.

We will promptly refund your credit card upon receipt of the returned merchandise, and we will send you an email confirmation.

 

Exchanges

 

It's easiest to handle an exchange as a separate invoice from the original order. Place a new order for the items you would like 

and then follow our returns procedure. Your return will be credited to your credit card when it's received. Any new order will be a 

new charge. If you do not want to have a new charge on your card, you may send back the return and request an exchange. Once the 

product is received, we can send you the replacement product. Please keep in mind that there is a possibility that the item you 

need will go out-of-stock before we receive your package.

 

Out-of Stock Items

 

Though we do our best to make sure the products we offer are always available, on rare occasion it may turn out that we are sold 

out of a particular item that was listed as available. In that case, we will notify you as quickly as possible, and you will not be 

charged for that item. If your order contains multiple items, we will adjust the out-of-stock item off of your order so that we can 

send the remaining items out to you without delay.

 

Price Adjustments

 

If you find the same item you purchased on sale on our site within 14 days of your original purchase, we will credit you for the 

difference as long as it is the exact same model, color and size, and is still in stock. Please call us at 1-410-833-1101 or email: 

info@skishoppeltd.com and we'll take care of it for you.

 

Damaged Items

 

If you receive a product that was damaged in shipping, please contact us by phone at 1-410-833-1101 or email 

info@skishoppeltd.com as soon as possible. Your invoice number (found on the packing slip) will help us quickly initiate a 

claim. We can provide you with a prepaid shipping label by email. If we have the same item in stock we can send you a replacement 

as soon as your damaged item shows up in the UPS tracking system.

 

Warranties

 

Items returned to us for warranty evaluation will be dealt with through our suppliers to determine if the problem is a manufacturer 

defect or due to normal wear and tear. Please include an explanation of how the failure occurred. This information will be included 

in our correspondence with our suppliers. By law, all apparel items sent in for warranty evaluation must be clean or a cleaning fee 

will be assessed and resolution of the problem will be delayed. If an item is found to be covered under warranty, the item will be 

repaired or replaced according to the manufacturer's policy and then returned to you as promptly as possible. We will also 

reimburse you for the cost of shipping the item to us. In the event that the item is not a warranted, you will owe us $10.00 ($25 

oversized) shipping and handling before the item is returned to you.

 

Colors

 

We have made every effort to display as accurately as possible the colors of our products that appear on our website. The actual 

colors you see will depend on your monitor. We cannot guarantee that your monitor's display of any color will be accurate.

 

Pricing

 

Prices and availability information are subject to change without notice. Prices are quoted in US Dollars and are valid and 

effective only in the United States. Accepted Credit Cards for Internet purchases include Visa, Master Card, American Express, and 

Discover. We work hard to ensure the accuracy of our pricing. In the event that a product is mistakenly listed at an incorrect 

price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the 

order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order 

is canceled, we will issue a credit to your credit card account in the amount of the incorrect price.

 

We reserve the right to revise our policies at any time. Please revisit this page for the most up-to-date information.

If you have any questions about any of our policies please contact: info@skishoppeltd.com